Returns Policy

Here at Beautopia Pty Ltd, we like to keep things simple.

• We will gladly offer a refund, exchange or credit where goods are faulty, have been wrongly described or delivered.
• We do not give refunds for change of mind.
• Returned goods must be unopened and in original condition with the corresponding receipt or invoice.
• All claims must be within 14 days.
• All returns, exchanges and credits are at the discretion of Hair Beauty Co-op.

For hygiene reasons we do not accept returns, exchanges or credits on:

• Scissors
• Hair extensions
• Earrings
• Hand held razors and refills
• All beauty products
• All electrical products (as they have their own warranty)

Customers are responsible for paying any additional freight charges incurred by refused shipment, unclaimed goods, re-delivery attempts or orders over 25KG’s.